Six Features That You Definitely Must Have For Your Business Phone System Quality communication is essential if you want your business to be successful. When it comes to picking a telephone system, you should have a variety of things in mind. One of the major factors you should consider is the type of features you expect to have. Phone systems are only as good as the features they come with. Here are 6 examples of telephone features that you should have. Voicemail Every phone system on the market today has a voicemail feature. However, these features vary according to providers. Certain Voicemail features give you access to messages regardless of location. Whether you are using a remote voicemail system or the phone itself, you can gain access to your messages anytime and from any place. Phone Conferencing This feature allows you to connect to multiple people through multiple extensions. When purchasing a system with such a feature, it is important to know the exact number of lines such a phone can connect to at any given time. You should also test the sound quality of the speaker on the phone to ensure that all your conference calls are audible.
The Beginner’s Guide to Telephones
Automated Attendant If you find yourself busy or possibly not having the right budget to start a call center solution, then this is exactly what you need. If you don’t have one of these I’m today’s world, your business might be termed as unprofessional. The feature is simply a virtual receptionist. They are capable of passing the required info regarding your business to the caller.
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Call Screening Feature Sometimes it may be impossible for business people to answer all their incoming calls because of how busy they get. You can decide how to handle any call just by using this feature. You can differentiate between casual and business calls, just by looking at the caller ID. Besides, using this feature enables you to determine which calls should be responded to first. Nevertheless, it is always good to note that it is never a bright idea to have your business number being used for other non-related matters. Music on Hold According to a study done by a telemarketing magazine around 80% of business callers are often put on hold. The research also showed that 60 % of them tend to hang up if they experience silence. If you have music playing in the background, you will find that the caller tends to remain on the line longer. You can also keep them engaged by using messages other than complete silence. Forwarding Call This feature allows inbound calls to be forwarded to another phone such as a mobile phone, or to another office phone, instead of going unanswered.There are some phone systems that make use of the hunt group method, which forwards the call to a sequence of registered numbers until it is answered. Evidently, phone systems have a range of features. It is your job to research for you to see the kind of features that can cater for your firm needs. However, there is no law against having all of them if possible.